Privacy Policy

Introduction

The Chiropractic Guide ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Information We Collect

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns. This information does not identify you personally and includes:

• IP address (anonymised where possible)
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Session duration
• Referral source (how you found our website)
• Approximate geographic location (country/city level only)

Information We Do NOT Collect

We want to be clear about what we don't collect:

• We do not collect personal information through forms, as we do not offer user accounts or registration
• We do not collect names, email addresses, or contact details unless you voluntarily contact us
• We do not collect health information or medical histories
• We do not use tracking pixels or social media pixels

How We Use Your Information

The information we collect is used for the following purposes:

• To understand site usage — We analyse aggregated data to understand which content is most helpful to our visitors
• To improve our content — Usage patterns help us identify areas where we can provide better information
• To maintain website security — IP addresses help us detect and prevent malicious activity
• To troubleshoot technical issues — Browser and device information helps us fix compatibility problems

We do not use your information for marketing purposes, and we do not sell or rent your data to third parties.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data.

Types of Cookies We Use

• Essential cookies — Required for the website to function properly (e.g., maintaining your session)
• Analytics cookies — Help us understand how visitors interact with our website (Google Analytics)

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, though this may affect your experience on our website. For more information about managing cookies, visit aboutcookies.org.

Third-Party Services

We use the following third-party services:

Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects information such as:

• How often users visit the site
• What pages they visit
• What other sites they visited prior to coming to our site

Google Analytics uses cookies to collect this information. We have enabled IP anonymisation in Google Analytics, which means Google truncates IP addresses before processing them. For more information about Google Analytics privacy practices, see Google's Privacy Policy.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Data Security

We implement appropriate technical and organisational measures to protect the information we collect. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Data Retention

Analytics data is retained for 26 months, after which it is automatically deleted by Google Analytics. This retention period allows us to identify long-term trends in website usage while minimising data storage.

Your Rights Under Australian Privacy Law

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have certain rights regarding your personal information:

• Right to access — You can request access to personal information we hold about you
• Right to correction — You can request that we correct inaccurate information
• Right to complain — You can make a complaint if you believe we have breached the APPs

Since we collect minimal personal information, these rights are primarily relevant if you have contacted us directly.

Opting Out of Analytics Tracking

If you wish to opt out of analytics tracking on our website, you have several options:

• Install the Google Analytics Opt-out Browser Add-on
• Use your browser's "Do Not Track" setting (we respect this preference)
• Block cookies in your browser settings
• Use a privacy-focused browser or browser extensions that block tracking

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Making a Privacy Complaint

If you believe we have breached the Australian Privacy Principles, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992